TK111 Privacy Policy — Your Data, Protected

This Privacy Policy applies to tk111 Casino ("tk111", "we", "us", "our"), an online gaming and sports betting platform operating at tk111.casino. tk111 is the data controller responsible for the personal information collected through this website and the tk111 mobile application.

We take privacy seriously — not because we have to, but because our members trust us with their personal information and that trust is something we work to earn every day. This policy explains in straightforward terms how that information is handled from the moment you register an account to the day you decide to close it.

tk111 collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform. Here is a clear breakdown of both categories.

Information you provide to tk111:

• Full name and date of birth (required for account registration and age verification)
• Mobile phone number and email address (used for account access and communications)
• Payment method details — bKash, Nagad, or Rocket account numbers (used for deposits and withdrawals)
• Identity documents such as National ID card or passport (required for KYC verification)
• Any information you share when contacting tk111 support via live chat or email

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, games played, session duration, and click behaviour on the platform
• Deposit and withdrawal transaction history
• Cookie and tracking data (see Section 6 for full details)

Every piece of data tk111 collects has a specific, legitimate purpose. We do not use your data for anything beyond what is described in this policy without first obtaining your consent.

tk111 uses automated systems to monitor account activity for signs of fraud, money laundering, and problem gambling. These systems analyse patterns in your data but do not make final decisions about your account without human review.

tk111 processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

• Contract performance: Processing is necessary to fulfil the agreement between you and tk111 — including running your account, processing payments, and delivering gaming services.
• Legal obligation: tk111 is required by law to collect and retain certain data for anti-money laundering (AML) compliance, KYC verification, and regulatory reporting.
• Legitimate interests: tk111 has a legitimate interest in preventing fraud, maintaining platform security, and improving the quality of its services — provided these interests do not override your privacy rights.
• Consent: For marketing communications and non-essential cookies, tk111 relies on your explicit consent. You can withdraw consent at any time.

tk111 does not sell your personal data. We share data only in the limited circumstances described below, and only with parties who are contractually required to handle it securely and in accordance with applicable privacy laws.

Categories of third parties who may receive your data:

• Payment processors: bKash, Nagad, and Rocket receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Game providers: Licensed game studios such as Pragmatic Play and Evolution Gaming may receive anonymised session data to support game functionality and RTP reporting.
• KYC and identity verification services: Third-party verification providers may process your identity documents to confirm your age and identity as required by our compliance obligations.
• Fraud prevention services: tk111 uses specialist fraud detection tools that analyse account and transaction data to identify suspicious activity.
• Regulatory and law enforcement authorities: tk111 will disclose data to relevant authorities when required to do so by law, court order, or regulatory directive.

tk111 uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how members use the site so we can keep improving it.

Types of cookies used by tk111:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your language preference, display settings, and other personalisation choices. Disabling these may affect your experience.
• Analytics cookies: Help tk111 understand which pages and games are most popular, how long members spend on the platform, and where technical issues occur. Data is aggregated and anonymised.
• Marketing cookies: Used to show you relevant bonus offers and promotions. These are only set with your consent and can be disabled at any time via your browser settings.

Protecting your personal data from unauthorised access, loss, or misuse is a top priority at tk111. We implement a layered security approach that covers both technical and organisational measures.

• Encryption in transit: All data transmitted between your device and tk111 servers is encrypted using TLS 1.2 or higher. Look for the padlock icon in your browser address bar.
• Encryption at rest: Stored personal data is encrypted using AES-256 encryption. Payment credentials are tokenised and never stored in plain text.
• Access controls: Only authorised tk111 staff with a legitimate need can access member personal data. Access is logged and audited regularly.
• Two-factor authentication: tk111 supports 2FA for member accounts to add an extra layer of protection against unauthorised login.
• Regular security audits: tk111 conducts periodic security assessments and penetration testing to identify and address vulnerabilities before they can be exploited.

Despite these measures, no online platform can guarantee absolute security. If you suspect your tk111 account has been compromised, contact support immediately via live chat and change your password without delay.

tk111 retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods are determined by the type of data and the legal or regulatory requirements that apply to it.

• Account data (name, contact details, login history): retained for the duration of your membership plus 5 years after account closure, in line with standard AML record-keeping requirements.
• Transaction records (deposits, withdrawals, game history): retained for 7 years after the transaction date to comply with financial regulations.
• KYC documents (ID copies, verification records): retained for 5 years after account closure or as required by applicable law.
• Support communications (live chat logs, emails): retained for 2 years from the date of the interaction.
• Marketing preferences and consent records: retained for as long as you hold an account, plus 1 year after closure.

Once the applicable retention period expires, tk111 will securely delete or anonymise your data so that it can no longer be linked back to you as an individual.

As a tk111 member, you have the following rights in relation to your personal data. To exercise any of these rights, contact the tk111 support team via live chat or email at [email protected]. We will respond within 30 days.

• Right of access: Request a copy of the personal data tk111 holds about you.
• Right to rectification: Ask us to correct any inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data where there is no longer a legitimate reason for us to hold it. Note that some data must be retained for legal compliance and cannot be deleted on request.
• Right to restrict processing: Ask tk111 to limit how your data is used in certain circumstances — for example, while a dispute is being resolved.
• Right to data portability: Request your personal data in a structured, machine-readable format so you can transfer it to another service.
• Right to object: Object to processing based on legitimate interests, including profiling for marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, withdraw it at any time without affecting prior processing.

tk111 is strictly an adults-only platform. You must be at least 18 years of age to register an account and use any part of the tk111 service. tk111 does not knowingly collect personal data from anyone under the age of 18.

If tk111 becomes aware that personal data has been collected from a person under 18, that account will be immediately closed, all associated data will be deleted, and any deposits will be returned to the payment method used. If you believe a minor has registered on tk111, please contact support immediately at [email protected].

tk111 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For material changes — those that significantly affect how your data is used or your rights as a member — tk111 will notify you via your registered email address or through an in-platform notification before the changes take effect. Your continued use of the tk111 platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy.

We recommend checking this page periodically so you are always aware of how tk111 handles your personal data. If you disagree with any changes, you have the right to close your account and request deletion of your data as described in Section 9.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tk111 handles your personal data, please get in touch. Our support team is available around the clock and will make sure your query reaches the right person.

• Live Chat: Available 24/7 directly on the tk111 platform — the fastest way to reach us
• Email: [email protected] — for formal data requests and privacy-related enquiries
• Response time: We aim to respond to all privacy-related requests within 30 days

For data access, correction, or deletion requests, please include your registered email address and a clear description of your request. We will verify your identity before taking any action on your account data.